- If the product delivered is damaged or wrong (not the one you ordered), the return will be accepted. However, the customer will be charged a fee of Rs 60 for the reverse pick up.
- The amount to be refunded will be processed within 3-5 business days to the original mode of payment after we’ve received the order at our warehouse. This can take up to 5 days.
- In case of a COD order, the money can be refunded to the customer’s bank account or PayTm number which the customer will have to provide us via mail.
The following items cannot be returned:
- Makeup & Beauty Products
- The order can only be cancelled if it has not been picked up from our warehouse. We ship all our orders the next day. Therefore, cancellation requests will only be approved within 24 hours of placing the order given it has not been picked up already, in which case it will not be cancelled.
- Currently, we do not provide an exchange facility.